q77 Privacy Policy

q77 collects data in the following categories in order to provide our services and manage your account—

2.1 Personal Information You Provide

• Name, date of birth, and age verification
• Contact details — phone number and email address
• Username chosen when creating an account
• Payment details — KBZPay, Wave Money, AYA Pay, CB Pay, or bank account information
• Personal information you share voluntarily — for example, when contacting customer support

2.2 Technical Data Collected Automatically

• IP address and network information
• Browser type, operating system (OS), and device information
• Login time and session duration
• Clicks, browsing history, and referring URLs
• Cookies and technical tracking data

2.3 Gaming Data

• Gaming history and behavioural patterns
• Deposit and withdrawal records
• Account balance and bonus usage
• Customer support communication records

q77 obtains data through the following methods—

• Direct disclosure: Data you provide yourself when creating an account, making a deposit, or contacting customer support.
• Automatic tracking: Automatically recorded through your browser, cookies, and server log files when you visit the website.
• Payment companies: Some payment-related data is obtained from banks and payment service providers when processing deposits and withdrawals.
• User behaviour analytics tools: We use anonymised analytics tools to understand who uses the website and how.

q77 uses the data it collects only for the following purposes—

4.1 Account Management

Used to open, verify, and maintain your account and to grant access to the website. Also used to verify the age requirement (21 and above).

4.2 Payment Processing

Payment data is used to process deposits and withdrawals securely and to prevent financial fraud.

4.3 Customer Support

Data is used to resolve your questions, complaints, and technical issues via 24/7 Live Chat and email.

4.4 Security and Legal Compliance

Data is analysed to detect and prevent fraud, financial misconduct, and illegal activity. Data is retained in accordance with legal requirements.

4.5 Service Improvement

Anonymised data is analysed to improve platform functionality and enhance the user experience.

4.6 Promotions and Communications

We use your contact details to send you information about bonuses, promotions and platform updates. You can change your communication preferences at any time if you no longer wish to receive them.

However, data sharing may occur in the following situations—

• Service Providers: Companies that provide services on our behalf — such as payment processors (KBZPay, Wave Money, AYA Pay, CB Pay) and customer service companies — these companies work only under our instructions and are not permitted to use the data for their own purposes.
• Legal Requirements: Situations where data must be disclosed in response to a valid request from law enforcement authorities or a court order.
• Fraud Prevention: Necessary data sharing with fraud detection service providers — solely to protect your data.
• Business Transfers: In the event that all or part of q77's business is merged, sold or transferred — you will be notified in advance if this occurs.

Data sharing is strictly limited to the minimum amount and purpose that is absolutely necessary.

The q77 website uses cookies and similar technologies. A cookie is a small data file stored on your device (browser) that makes using the website smoother and more convenient.

6.1 Cookie Types

• Essential Cookies: Cookies without which the website cannot function — these include login session, security tokens and connection maintenance cookies.
• Performance Cookies: Used to understand how players use the website — to analyse pages visited, error logs and load times.
• Functional Cookies: Used to remember your language preference, regional settings and personal preferences — making the platform more convenient for you.
• Analytics Cookies: Used to collect anonymous statistical data for improving website performance and user experience — no personal information is included.

6.2 Blocking Cookies

You can reject or delete certain cookies through your browser settings. However, please note that if essential cookies are disabled, some features of the website may not be available.

q77 retains data only for as long as necessary to fulfil its purpose or to meet legal requirements—

• Account Data: Retained for the duration your account is open and, after closure, for an additional period as required by law.
• Payment Records: Retained for a period during which financial records cannot be deleted.
• Customer Service Records: Communication records are retained for service quality review and dispute resolution purposes.
• Technical Log Files: Retained for an appropriate period to enable security audits and troubleshooting.

Once the purpose for retention has expired, data will be securely deleted or properly anonymised so that it cannot be recovered.

q77 applies technical and operational security measures to protect your data—

• SSL Encryption: All data transfers are encrypted and protected using the SSL/TLS protocol.
• Access Control: Access to your data is strictly limited and granted only where required by job responsibilities.
• Server Security: Data storage servers are housed in secure data centres and maintained with firewalls and protective measures.
• Payment Security: Payment-related data is processed exclusively on PCI-DSS compliant payment servers.
• Regular Audits: Cybersecurity audits are conducted on a regular basis and any vulnerabilities identified are addressed immediately.
• Staff Training: Regular staff training on data protection and personal information security is conducted.

You can also help on your end — set a strong account password, do not share it with third parties, and contact us immediately if you notice any suspicious activity.

As a q77 player, you have the following rights regarding your personal data—

9.1 Right to Access

You can request to view what data we hold about you and how it is being used.

9.2 Right to Correction

You can request that any incorrect or incomplete personal data be corrected.

9.3 Right to Deletion

You can request that your personal data be deleted where it does not conflict with legal requirements. This right cannot be exercised for data that must be retained due to legal obligations.

9.4 Right to Restrict Use

You can request that access to or use of your data be restricted — for example, during a period when the accuracy of the data is being verified.

9.5 Right to Opt Out of Marketing Communications

You can contact customer support to decline promotional and marketing communications or to withdraw any existing consent.

To exercise these rights, contact customer support — you can email [email protected] or use the 24/7 Live Chat. Your request will be processed within the necessary timeframe after proper review.

q77 carries out age verification checks when the service is first used. If we become aware that data has been collected from a minor under 21, we will immediately delete that data and will not be able to continue providing services to them.

If you believe a minor has accessed q77, please notify us immediately at [email protected].

q77 may periodically review and update this Privacy Policy. When policy changes occur—

• The updated policy will be published on this page and the "Last Updated" date will be revised.
• Players will be notified in advance of any significant changes that may affect them.
• Continued use of the website after changes are published will be considered acceptance of the updated policy.

If you wish to stay up to date with this policy, it is advisable to note the "Last Updated" date on this page and check back regularly.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or encounter anything suspicious, please contact customer support—

Our customer support team handles all your personal data enquiries openly through encrypted communication.